FAQ

Check in is from 3pm

Check out is by 10am – in order to keep our costs as low as possible we ask guests to strip their beds and bring your sheets down to reception if in a dorm room. If you are in a private room please leave your sheets in your room.

We do not provide any parking but there are plenty of local car parks in Bristol with varying charges. The nearest are the NCP Nelson Street car part and the Broadmead Gallaries. Here is a link to carparks in Bristol to help plan your visit if driving: https://visitbristol.co.uk/your-visit/travelling-to-bristol/car-parking

Apart from the warm welcome, we provide bedding. You can hire towels from reception for a small charge. We also have eye masks, shampoo, ear plugs, padlocks, toothbrushes and snacks on sale at reception.

All guests must be able to provide photo ID and card details – even if paying in cash. Towels, toiletries and padlocks can all be hired or purchased from reception.

Yes – ask at reception to purchase tokens

The front doors are open from 7am until 10pm, outside of those hours just tap your key card on the door phone to let yourself in.

Only registered guests are allowed in the bedrooms. Friends of guests area llowed in the communal areas until 11pm.

We do not allow smoking or vaping onsite

Yes – we are happy to look after your luggage if you want to go out and explore.