FAQ

FAQ

What time can I check in

Check in is from 3pm

What time do I have to check out

Check out is by 10am – in order to keep our costs as low as possible we ask guests to strip their beds and bring your sheets down to reception if in a dorm room. If you are in a private room please leave your sheets in your room.

Is there parking?

We do not provide any parking but there are plenty of local car parks in Bristol with varying charges. The nearest are the NCP Nelson Street car part and the Broadmead Gallaries. Here is a link to carparks in Bristol to help plan your visit if driving: https://visitbristol.co.uk/your-visit/travelling-to-bristol/car-parking

What do you provide?

Apart from the warm welcome, we provide bedding. You can hire towels from reception for a small charge. We also have eye masks, shampoo, ear plugs, padlocks, toothbrushes and snacks on sale at reception.

What do I need to bring?

All guests must be able to provide photo ID and card details – even if paying in cash. Towels, toiletries and padlocks can all be hired or purchased from reception.

Are there Laundry facilities?

Yes – ask at reception to purchase tokens

What are the opening hours?

The front doors are open from 7am until 10pm, outside of those hours just tap your key card on the door phone to let yourself in.

Can I bring friends in?

Only registered guests are allowed in the bedrooms. Friends of guests area llowed in the communal areas until 11pm.

What is your policy on smoking / vaping?

We do not allow smoking or vaping onsite

Can I drop luggage off early or store it on my last day?

Yes – we are happy to look after your luggage if you want to go out and explore.