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Cancellation Policy Cancel anytime up until 24hrs prior to arrival where upon the full amount will be charged.
FAQ
FAQ
What time can I check in
Check in is from 3pm
What time do I have to check out
Check out is by 11am – in order to keep our costs as low as possible we ask guests staying in our dorms to strip their beds and bring your sheets down to reception. If you are in a private room our housekeeping staff will strip the beds.
Is there parking?
We do not provide any parking but there are plenty of local car parks in Bristol with varying charges. The nearest are the NCP Nelson Street car part and the Broadmead Gallaries. Here is a link to carparks in Bristol to help plan your visit if driving: https://visitbristol.co.uk/your-visit/travelling-to-bristol/car-parking
What do you provide?
Apart from the warm welcome, we provide bedding and towels (except for the dorms where towels can be hired for a small charge).
What do I need to bring?
All guests must be able to provide photo ID and card details. If staying in a dorm room, towels can be hired from Reception at a small fee.
Are there Laundry facilities?
Yes – ask at reception to purchase tokens
What are the opening hours?
The front doors operate on a key system – either ring the bell or phone us on initial arrival, then you will be able to just tap your key card on the door key pad to let yourself in.
Can I bring friends in?
Only registered guests are allowed in the bedrooms. Friends of guests are usually allowed in the communal areas until 10pm.
What is your policy on smoking / vaping?
We do not allow smoking or vaping onsite
Can I drop luggage off early or store it on my last day?
Yes – we are happy to look after your luggage if you want to go out and explore.
Welcome Pack
What is accessibility like in the hostel?
Unfortunately, our hostel is not fully wheelchair accessible. If you have any accessibility needs, please contact us before your stay so we can do everything we can to ensure we can accommodate you.
Short Stay Policy
The Bristol Wing is a short-stay only accommodation.
To ensure fair access to all guests, we have a maximum stay limit of 10 nights per calendar month per guest.
If a booking exceeds this limit, we reserve the right to cancel or amend the reservation at our discretion.
By making a booking with us, guests agree to adhere to this policy. Failure to comply may result in cancellation of current and future reservations.
If you have any questions or require further clarification, please contact our reception team before booking.